Respected sir/madam,
I have made oral and written complains. But I didn’t get any responses. So I make this complain again. We were on board the carnival pride on March 27, 2011 and planned to celebrate my parents’ 50th marriage anniversary at Paradise island Bahamas. My parents traveled all the way from China for this purpose. However, the ship didn’t go to Nassau due to the mechanical failure at Port Canaveral (Orlando), FL. The reason is that the crew failed to handle the situation appropriately by dropping the anchor too fast. As a direct impact, our celebration plan was totally ruined. So as a remedy, we booked a shore excursion at free port Bahamas, but not till the last minutes we didn’t learn that the shore excursion was canceled. The person in charge the excursion even lied to us that he noticed everyone at his/her cabin. The fact is that we stayed in the cabin till the last minute and no one ever knocked our door or left any notes at the door. This incident left us stayed on the ship without any other choice; all other excursions were not available at that time. This incident totally ruined our travel and our mood as well. Last thing I want to complain is that during cruise disembarkation at Baltimore port, we were told to wait for a group people pass the gate first. We waited for 40 minutes until that group was gone; the crew member told we can’t take off on this side and we spend another 1.5 hour lined up on the side of the ship. Over all, the management of the ship was chaos, and the crew should take full response of missing the port of Nassau.