Respected sir/madam,
Order No: 1719250 (Transaction ID)\r\n\r\nI placed an order for a TV, which was meant to be a birthday gift for my wife, on the tradus.in website.\r\n\r\nWhat was promised: \\\"It will take 5 working days for your order to reach you.\\\"\r\n\r\nI wrote half-a-dozen emails to tradus-customer-care, and made calls to the ibibo head office, as tradus do not have a customer care phone no.\r\n\r\n30-June:\r\nTwo calls to ibibo customer care; spoke with Heena@ibibo customer care; I was told Tradus customer-care will call me back in 18 hours. No calls received.\r\n\r\nWrote multiple emails to traduscustomercare@ibibogroup.com, rakhi.raheja@tradus.in, annu.bhagat@tradus.in, asking for delivery confirmation.\r\n\r\n1-Jul-2011:\r\nNo replies to my emails, no promised call from tradus customer-care. All I get is a boiler-plate email saying: \\\"We regret to inform you that the there will be an additional delay of 3 days to deliver your order. \\\"\r\n\r\nI called ibibo head office in Gurgaon, and managed to reach Sunil from Tradus operations team. I explained that it was a gift and I needed it to be delivered ASAP. He promised that it will be dispatched latest by Monday, 04-July, likely before that. He also promised an email from customer care confirming the delivery in 24 hours. He provided me an extension no. where I could reach him.\r\n\r\n2-Jul-2011:\r\nTried to call ibibo head office. After multiple attempts, someone who may be a security personnel answered saying that the office is closed on Saturday and will open on Monday.\r\n\r\nNo promised call in 24 hours, no response to any of my emails.\r\n\r\n4-Jul-2011:\r\nI tried calling ibibo head office, tried to get through the extension given to me, to reach Sunil from Tradus operations. Mysteriously, there was no one at that extension with that name. Finally, I asked the operator to connect to someone in Tradus management. Spoke to Suresh Joshi in Tradus@operations. Expressed discontent, and emphasized that this was a gift. He said he could not find my order status, and asked me if he could call back. He called back after one hour, to promised that the order will be dispatched tomorrow, due to an issue with the seller. He said it will take further 5-7 days for it to reach me. I reminded him that what was promised was: \\\"It will take 5 working days for your order to reach you.\\\" He disagreed and said they only promise only dispatch to be done in 5 days.\r\n\r\n---\r\nAfter this long and traumatic ordeal, I am looking at waiting another week. I am totally disappointed with tradus and realise it was a mistake to have done business with them.\r\n\r\n-When as a customer I pay tens of thousands of Rupees for an online order, I expect a better service than this.\r\n\r\n-It is strange enough that for an online retail service Tradus does not have a customer care phone number, yet they are loath to answering customer emails. Customers have to track you down through indirect channels like IBIBO head office, Facebook and consumer forums. This is the reality of the TRADUS customer experience!\r\n\r\n-It gives a sense that tradus is not concerned with customer satisfaction, when it takes so long to just do the basics: keep the customer informed about their order.\r\n\r\n-I have spent 6 hours so far tracking down TRADUS! Even if this matter is resolved, I now know that a few hundred Rupees of discounts and the convenience of shopping online, does NOT justify, shopping on TRADUS.IN.