Respected sir/madam,
I ordered and paid for furniture from eClick in April 2008. Some arrived but 3 items didn\\\\t. The items that didn\\\\t arrive came to a total of £337.00. From April to October 2008, I chased up eClick for the furniture. In October 2008 I cancelled the order and asked for a refund. To date I have made more than 100 calls to eClick. Whilst they agree a refund is due, they frequently promise to get a cheque sent to me but the cheque never arrives. They have had £337 of my money for 1 year and I have spent a fortune on telephone calls to this company. I don\\\\t know what else I can do to make this company refund the money they have had from me for furniture they didn\\\\t provide.\r\n\r\nI can leave up to 18 messages on voicemail or with a member of staff but no one ever returns my call. Mark the Customer Services Manager promised faithfully he would make sure a cheque went out. Rachel, the individual the switchboard put me through to when I asked to speak to the Managing Director, told me that she would look into the issue and ensure the refund was paid but once more I have heard nothing.