Respected sir/madam,
\r\nWe installed a Energy Guard pool cover from Power Plastics in March 2010. Since we have bought it we have had problems with eyelets breaking, roll up station was never properly secured & empty promises. Eventually we asked for the roll up station to be replaced or repaired on 20/01/11. In April 2011 we still had no resolution.We were informed that Leroy Arendse who was assisting us was on honeymoon & that there was no job card or backup of our complaints (4 months later!). Carolyn Idas (Operations Manager) tried to assist us.Again empty promises! My wife wrote an official complaint on the 20/04/11 & Stephen Doyle (General Manager) entered the scene & also made promises. Its August & our torn cover, broken pool tiles & disfunctional roll up station is still lying at home. Mr Doyle promised after a site visit on 27/07/11 that I would receive confirmation that they would replace the cover, install an industrial roll up station & replace & fix all our tiles by the 28/07/11. After receiving nothing for 2 weeks I called Mr Doyle & asked if this was another delay tactic. I received the mail on the 04/08/11 promising the cover would be removed on 10/08/11. Suprise no phone call or action!! Its the 16th August and almost exactly 8 months since we lodged our 1st complaint and still we have had no action.