Respected sir/madam,
I bought the Toshiba L655-S5060 in July of 2010. I have only used it a few time when the problems started. Sent in in to be fixed they sent it back claiming to have repaired it. They claim the hard drive was replaced although no paperwork on what they allegedly fixed was included when it was shipped back to me. When I got ready to use the laptop after it was returned to me, the same problem was occurred it was not fixed. I later received a call indicating that, there was spillage in the laptop and that the warranty did not cover it, so I would need to pay over $300 dollars to have it repaired. I know for a fact that nothing was spilled onto the laptop. I was sold a defective laptop. The tech, customer service and corporate office have not been in contact with me so that I can file a formal complaint to the right dept. I am constantly placed on hold. DO NOT BUY TOSHIBA PRODUCTS CUSTOMER SERVICE WILL TREAT YOU LIKE CRAP. when they returned it back to be unfixed through UPS it was damaged when I opened the box. UPS came back the next day and sent it back to them as damaged and I am still waiting to hear something back from them. That was on July 29, 2011.