I purchased a floor model Maytag Washing Machine in February. They picked up my old machine and delivered the \\\"new\\\" machine; it was making grinding noise from day one. I called Joe Botros Jr. 8246 and was told that they would have a serviceman there in two weeks, that they were very backed up. I didn\\\\t get the serviceman and the store never contacted me regarding the issue. The machine continued making the noise but it was working.\r\n\r\nI called again regarding the issue; the serviceman came to fix it and now I can\\\\t use the machine at all. First of all, when he came to the house and looked at the machine, he said there was a part missing; it was never installed. There is a manufacturer defect. So he ordered the part and when he came to fix the machine, after two hours he was unsuccessful. He said the machine is now unusable. The serviceman asked that I do not use the machine until I get the new one because it might leak. I also purchased the extended warranty with this machine. Joe Botros Jr. 8246 told when I purchased the warranty that if the machine breaks and they can\\\\t fix it, they have to replace it; if they don\\\\t have the model, they have to give you the value of the machine.