You get a pressured sales pitch for the insurance coverage, then they attempt to add surge protectors and cables not asked for. If you decline the coverage the salesman Joe Botros Jr. 8246 needs to call over a supervisor James, who makes an second attempt at selling the insurance. They then request that you sign a waiver that the flat screen is free of defects and is operational. They open the box and carry the television somewhere to connect it and prove it works. The experience of the salesman cutting open the box, tearing all the plastic and removing the television in the middle of the store is not professional. Overall a very poor experience, a purchase of a Lg tv $1850 television should be painless, walk in, pay, walk out.