Respected sir/madam,
On July 1st 2011 I took the Grand European River Cruise - Our ships name was the Prestige - On a whole I the cruise - I became dissatisfied towards the end of the trip - The last 3-4 days I felt the service became poor in the dining room - There were a few times when people at my table did not get there food ordered - An example: My friend ordered an omelet for breakfast and never got it - Also, we waited long periods of time before we were asked if we wanted more wine or dessert or to order something off the menue for lunch - The first week maybe week and a half we never had to ask they were always right there to service us - We expected the same service though out the whole trip - The second part of my complaint is about the Prague extension - I enjoyed the city very much - Want I did like was the lack of service we got from the Prestige Representative - On the excursion the representative did not go with us as they did when we went on an excursion off the ship which I found to be very helpful - I was extremely upset with our departure at the airport - I was told the day before we left that a rep would be going with us to the airport - Instead she put me and my friend in a cab and left us on our own to fend for ourselves - She said there would be a rep at the airport to assist us - We got there and no one was around - We did not know where to start, what to do, and where to go - Thank God we found an airport worker who spoke some English - This was very stressful to both of us - They were there for us in Amsterdam when we began our trip they should have been there for us in Prague.