Respected sir/madam,
I purchased a digital camera two weeks ago, on October 1st 2011 to be exact, from a local best buy store that was intended as a gift, however, circumstances stopped me from attending the event and therefore I no longer had any use for the camera. I went back to return the unopened item to Best buy on Sunday the 16th of October 2011 but I was told that the return period expires 14 days after purchase, therefore it expired on the 15th which was 1 day before. I was never advised of this new policy they have when I purchased any of the electronics that I bought from Best buy this year and I think I should have been even if it\\\\s printed on the receipt as was pointed out to me at the time of the return. I tried to get the store manager, a woman called Amanda according to her tag, to give me at least store credit or exchange for something that I can use, however, she gave me nothing but attitude and treated me as if I was an annoyance to her. She even ignored me and waved me away and would not respond to my queries until I got upset and asked for a different manager. Yet, she refused to give me access to someone else stating that she is the only store manager at which point I asked for the corporate number to file a complaint. Once I had the number, I left the store and immediately called corporate and after about a 10 minute wait I spoke to a lady in customer relations about filing a complaint and resolving the return issue. She seemed willing to grant my request and made me believe that the only obstacle is the fact that she couldn\\\\t call the store because the lines at their end were tied up. She did however promise to call me back within 24 hours with an answer. When I didn\\\\t hear from Best Buy the following Monday, which was yesterday, I called them today, Tuesday October 18th 2011, to check on the status. But after a very long wait I spoke to a different lady who put me on hold again only to tell me that she called the store and they refuse to allow the return. She even suggested that I sell the Camera on ebay. I finally told her that they have lost me as a customer, someone who spent over $3000 in their store this year alone, however, she seemed not to care making a remark about not having a record of my spending or something of the sort since at that point I no longer wished to have any dealings with Best Buy. I do not know how this store can afford to stay in business but considering their attitudes and behavior toward customers I doubt they will survive much longer. I cannot help but wonder why anyone would wish to pay a higher price when one gets this type of customer service. As far as I\\\\m concerned any other store including online ones are a better bet than Best Buy. Respectfully,