Respected sir/madam,
Please read. I may be able to help others resolve their fraud charges. Ordered the FREE smoke assist electronic smoke machine. I agreed to pay S&H of $9.99. I got charged $99.90. I called Smoke Assist and they informed me that I agreed to the charge...WRONG! I told the rep that I only agreed to the S&H. She said that they could provide a refund minus the S&H, but only after I send it back (out of my own pocket of course). I told her that this charge is fraud and unacceptable because the person that I placed the order with assured me multiple times I wouldn\\\\t be charged for additional cartridges until 30 days after the order. She refused to help me until I sent the product that I HAVEN\\\\T RECEIVED back to them. I told her I would deal with the fraud charge through my bank. My bank fraud dept is held to certain guidelines through VISA that Smoke Assist is counting on. Because I agreed to pay S&H they have to allow the merchant to provide the product and for me to cancel and request refund. At the point of Smoke assist not refunding then the bank would step in. My account was overdrawn because of this charge so I told my bank that was unacceptable because the charge is fraudulent. My fraude representative agreed to call smoke assist and have a three way call with the company and myself. After going round and round with the smoke assist person and asked her to play the recorded phone call where she claimed I agreed to the charge she finally gave in. I did have to be very forcefull and have my bank on the line, but smoke assist agreed to a full refund within 7-10 days. After that if the refund doesn\\\\t happen my bank has enough information to persue a fraud clam and refund my account.