Respected sir/madam,
First off, I would NEVER recommend this company to anyone. I had a photo-shoot of my 2 month old daughter on 23 September 2011. A week thereafter, an employee from the Our365portraits arrived at my home to discuss possible packages for the recent photos taken that prior week. Satisfied, we chose the cheapest package that cost $416 (Which had everything that we needed including a CD).\r\n\r\nAnxiously waiting for the photo\\\\s to arrive, we received them within 10 days. Upon opening the package, the CD was already damaged. I then, immediately, contacted Our365portraits to discuss the CD-situation. The representative told me that it would take an additional 10 days to get the CD sent out to me, which at this point is now ridiculous to wait so long. Once again, another week later I receive the CD. Only to find out, the company sent me the incorrect photos (photo\\\\s from the hospital). Furious at this stage, I contacted them once AGAIN and the representative told me that I would have to wait 2 weeks to get the CD because she had to get hold of the so-called rep that was affiliated with the order.\r\nHow pathetic can customer service and communication get?!\r\nWaiting an entire month for one CD - absolutely absurd!! Now all the vouchers I wanted to use to purchase calendars and photo frames with online, is now expired.\r\n\r\nI will never refer this company as they have disappointed me in every manner.\r\nI understand someone can make a mistake, but several times is unacceptable.\r\n\r\n~ Samantha