Respected sir/madam,
I have been knocking many Easycar doors since July 2011, and have had no response\r\n\r\nI rented a car from Easycar in advance from Chile. Car was delivered in Bologna. Easycar redirected rental services to HERTZ. Rental services were from july 11 till july 23, Bologna Airport.\r\n\r\nThe night of July 19, parked in the Hotel National in RIMINI, Italy, several cars were asaulted. In my case the robbers broke the small back window in the right side of the car.\r\n\r\nI went to the Police ( CARABINIERI) and reported the crime. Nothing was stolen. I have a copy of the declaration.\r\n\r\nI called Herz in Bologna Airport and they told me to keep the car till the end of rental period Saturday 23-07-2011, but they would charge the window replacement unless Easycar gave them other instructions.\r\n\r\nThis was informed to Easycar. They told me to call the Claims desk. They did not send me the claims form. Then I sent e-mail to easyCar Zereo Risk Help Desk. All answers were messages to wait. Up to now no complyment and no direct answer to my messages.\r\nHertz charged me 100 Euros extra for the window replacement. I have the bill.\r\nI have Zero Risk insurance paid. Easycar should reimburse me.