Respected sir/madam,
I rented a car from Hertz as part of an insurance claim. I gave them the insurance information when I made the reservation and asked them to make sure it would be billed directly to the insurance. They assured me that it would. When I picked up the car, I asked them again and they again assured me it would be direct billed. At the end of the rental they told me to drop off the car at the repair shop and they would pick it up. They did not give me a receipt. The day after I dropped the car off, Tom from Hertz called and said he\\\\d be charging my credit card. I explained that that was not the agreement and again gave him the insurance information. Then I called the insurance and the agent there then called Hertz directly. Hertz would not provide an invoice to either me or the insurance. I called Tom back and during the course of our conversation he hung up on me (even though I was being very polite). Two weeks later they charged my credit card $139.91. The insurance won\\\\t reimburse me without an invoice and Hertz won\\\\t provide one.