Respected sir/madam,
My complaint is with the billing department. They threatened to file criminal charges against me for an outstanding balance. They claim that they tried to contact me to settle the outstanding balance. I checked my voice mails and emails, they had not contacted me regarding this debt, after we last spoke about it two months prior, at which time they said I should call them when I was able to pay. I appreciated that kindness. This debt is my responsibility, and I have since made good on a payment plan with them. However in their efforts to collect they treated me like a criminal fleeing justice, and with all due respect, I think that this is unprofessional on their part.