Respected sir/madam,
I had been working very long hours at my DC job to include some strenuous military exercises for a few weeks and I felt the need to finally go get a massage the next day. I call on a Thursday for an appointment on Friday (I had Friday off). I specified initially \\\\I need an appointment for tomorrow.\\\\ I also stated i don\\\\t like oil or lotion, there is a type of massage for that..but couldn\\\\t remember its name. I said \\\"John did it last time.\\\" The girl on the other end said ok, he has an opening at 4pm. I thought that a bit odd, but again it was a Friday appointment, guess he\\\\s busy. I showed up Friday just before 4pm, and the girl tells me \\\"Oh no, your appointment was yesterday.\\\" The Body builder woman next to her litterally laughed at me because I said, \\\"Are you serious?\\\" The first girl said, I booked your appointment and that was for yesterday. I was confused, because I had specifically requested Friday..was today not Friday? Yes it was. Yesterday was Thursday, when i had to work. Why would I request a day I had to work..and I worked late mind you. She said she \\\"didn\\\\t remember me asking for Friday.\\\" She even looked up in the computer to see that my \\\"partial payment had gone through because I was a no show..\\\" I have a contract with these people for 12 months. What she saw was probably my contract payment which is less because it\\\\s under a contract % reduction. But here\\\\s the thing, if you people can\\\\t get a request right over the phone and then treat your customer like crap when they come in, how do you expect anyone to keep coming back?? The manager was not in the store, even when i called back several times over several days. I never heard back from anyone there about an appology as to how I was treated and the ignorance of their staff. Don\\\\t get the 12month contract and be stuck paying them like i am, and i never want to go to a massage envy ever again. No matter where the location. I can\\\\t break my contract with them but they are certainly getting my money for the next few more months. DON\\\"T GO THERE!!!\r\n2219 Old Bridge Rd\r\nWoodbridge, VA 22192\r\n(703) 497-5567