Respected sir/madam,
We bought a vitamin with a coupon, but the cashier forgot to scan it, so we paid the full price. We spotted it and asked for correction. But he apologized and told us to go see the \\\"Account Payable/Merchandise pickup\\\" guy in the back (which is separate from Customer Service) and get the money. He said that might be easier. We had a cashback check from Costco to cash in so needed to see the guy anyway, so just proceeded to the Costco employee in the back. In the back, he seemed busy, there were 3-4 people before us. When it was our turn, we my wife explained to him what had happened, the guy yelled at us saying \\\"did you present the coupon? You should have presented it to the cashier...\\\" Our answer was of course, \\\"yes we did present it to the cashier\\\" but he pretended not to hear that and repeated that couple more times, with his tone and volume increasing each time. OK, what did we do wrong? Do we have to put up with this? But here\\\\s more: I was about 5-6 feet away from the line, entertaining our restless toddler, and my wife needed the AMEX membership card from me for the transaction. So I went back to the line and gave my card to him. He got the card from me, turned away his head from me toward the computer screen, processed the refund, handed the card back to me without turning his head. I was reluctant to grab it back without him looking, and he was shaking his hand and yelled at me \\\"here\\\\s your card back\\\" still without turning his head to me. Hmm... But I had one more thing to do---cashing the cashback check. So I gave it to him and asked him to process it. He was angry... He yelled \\\"No I can\\\\t do this. People are waiting. You should go back to the end of the line.\\\" WTF??????? Was he thinking that I cut in the line? We got in the line properly and while we waited I was 5-6 feet away from the line and got back to it. On what ground was he accusing me of a line-cutter, he was beginning the refund transaction with my wife anyway? It doesn\\\\t make sense. While I was trying to figure out what to say, he might have realized he was wrong to accuse me of a line cutter, so he changed his argument and said \\\"When you had two things to take care of you should\\\\ve shown both of them to me in the first place...\\\" but he didn\\\\t change his rude tone, he was constantly in the \\\"yelling\\\" mode. I said slowly and clearly, \\\"Can you help or not?\\\" Instead of answering, he was talking on the radio, saying that there\\\\s long line and asking for help, being jiberrish but still loud---probably this time he wasn\\\\t talking TO ME directly, but he was showing that frustration TO ME clearly, because I asked him if he could help me or not but instead answering me he was talking this on the radio. A couple minutes later, someone came to help him, saying \\\"next in line please, \\\" suddenly this guy snatched the check from my hand (rude, rude, rude) without saying anything and gave me the cash.\r\n\r\nHave we done anything wrong? For whatever reasons he was frustrated and angry about something that I had nothing to do with. The way he treated me would be like an arrogant government employee treating those poor people on food stamps. Maybe... if this happened in places like Walmart, I might understand, but I cannot believe that workers of a membership place with most members being so-called middle-class have such arrogant attitude toward customers.\r\n\r\nYou think I was in bad luck to have this experience? The problem is, this is not the first time. I have had this similar instance before. I am not a guy that demands unreasonable request or insists our of policy. If there is something I also did wrong, then I might understand, but it was same at that time...there was nothing we did wrong. Last time I immediately asked see a manager and calmly explained what had happened and he listened and told me he would rectify the situation. But apparently it repeats.\r\n\r\nFrom almost 10 years of shopping experience at Costco stores around the country (we have lived in several states and are frequent traveler), customer service at mostly Costco stores are good to excellent, but this Columbus location is uniquely bad.