Respected sir/madam,
We printed out a coupon for, \\\"free photo shoot, collage portrait, and 20% off the total price. After we had our pictures taken we were offered there packages. We took the cheapest one available at $199.99. They then checked us out, took my money, and set a date to pick up the pictures. After leaving I noticed that they charged $169.98 then taxed the amount for a total of $181.88. Since they were closed I decided that when I go back to pick up the pictures I will get my 10 dollars back and point out that they incorrectly figured the percentage off.\r\nWhen I went to pick up my pictures they argued with me that 30 is 20% off 200. Then after getting out a calculator and confirming that it should have been 40 off they offered me this reasoning. \\\"The person who took your pictures must have decided that the free collage portrait was not nice and gave you another one costing $10.\\\" Well this was never mentioned to me and is not shown on the receipt. At the time they put an extra picture in my package for the \\\"inconvenience\\\", but would not give any money back. I then made the mistake of leaving with the \\\"extra picture\\\". After contacting everyone I could in Sears I am being told that since I took the extra picture I can not get my $10 back.\r\nIt\\\\s not that its a lot of money but it is the idea behind it. Very bad business, very big mistake on my part. Please watch out for them and go somewhere else for your family pictures. They may treat it like \\\"who cares it\\\\s only 1 customer\\\". But they lost a lot of future business from me and I will tell everyone I can about them.