Respected sir/madam,
i am express my tremendous disappointment with your service. i called 3 days a go to your Mid Valley outlet to check my extended warranty whether is valid. A chinese guy POLITELY answered & able to tell me what items i purchased. He search via my hp#. He told me my warranty till 2012. He told me just bring along the malfunction dvd player and go to the customer service counter.\r\n\r\ntoday i am not able to enter Mid Valley due to jam & no parking. I detour to Sunway Pyramid. The malay guy who is serving me look like not enough sleep. i shall say : guys were like pieces of stones unable to give any human touch or bother to give proper explanation . He told me he cant find my hp# and my warranty expired. On the spot i called Mid Valley again, another Malay guy answer my call. I told him my situation, he again cant give me any info. I am making my trip from Mid Valley to Sunway Pyramid and this is the service i got. i end with the call, YOU GUYS SUCK!. to my horror, your staff called me back using 032282 2897 at 2.35pm 9/12/2011. Your staff called me back and questioning me: WHAT DID YOU JUST SAID? THE LAST WORD THAT YOU SAY! I shouted at him and demand to speak to manager. . He hang up my call. Am i dealing with whole bunch of gangster? what kind of staff they are hiring? i am pretty sure your line is not recording and there is no way to trace the conversation.\r\n\r\ni am still ok if my warranty expired and could have someone told me the wrong info. But the staff\\\\s bad attitude. Malaysia Boleh!!