Respected sir/madam,
There was a special promotion of a washing machine and a dryer for just under EUR 400. Since I was moving, I placed and order two weeks in advance. Despite there being two weeks between my buying the goods and the delivery date, when the day came, they called me to let me know that they had not received the products. I was quite incensed because it meant that they had sold me something, for which they took my money, while they did not even have the goods in stock. What would have happened if I had wanted the washing machine and the dryer on the spot when my credit card was charged? To make matters worse, they rescheduled the delivery on a Saturday between 8.30 and 11.30 am, when I could not be home. They told me that if I could not be home, then that would be MY problem. According to them, I should find somebody to be in my house. So, just because they were wrong, somebody else had to suffer. Besides, although they told me that I would receive a EUR 15 voucher in compensation for not having gotten my goods on time, that never happened! I like Carrefour, but this shows once again that individual buyers are often being screwed with their eyes wide open by these big concerns.