Respected sir/madam,
On Monday, November 28th, I went to “Pentagon Row Cleaners - 1301 South Joyce St. D26, Arlington VA, 22202” to clean my dad’s sport jacket. It had many oily stains and I washed it but stains didn’t come out. So I went to the dry cleaning – I go there since 2006. Most of the times they are doing ok job, not perfect but good enough. Sometimes, there are some stains still there but you can see that they did try to clean and it is fine with me. The tall women who works there told me that all stains might not come out but they will do their best. She asked me for two days, so they can clean it better. They ask for two days to clean very often and I always tell them: “No rush, just please clean it well”. Today, November 30th, I came to pick my father’s jacket, thinking that it will look much better. My father loves this jacket. When I looked at this jacket, I saw very clear that nothing was done – NOTHING!!! This tall lady ( later I asked her name and she refused to give it to me) told me they cleaned it twice, did their best, stains didn’t come out and they will charge me $8.00 for trying. I can see that they didn’t try, because it is even wrinkled the way it was when I washed it, every little stain is there, absolutely nothing been done to this jacket!!! When they try to clean but can’t remove everything, you can see that. If some of the stains still there but you can see that they tried, and jacket looks pressed, I would’ve said: “Oh, well at least it looks a little better”. In this case they just didn’t do the work and want to charge me $ 8.00 for keeping the jacket for 2 days in their dry cleaner. I didn’t pay, left very emotional and my blood pressure went up just before work! Later this women called the manger/owner, his name is Steve Kim, and he told me that they cleaned it 3 times. Which one is this? 2 times or 3 times? He didn’t want to clean it again and that’s what I asked him to do. Please help me to resolve this and make them to try to clean this jacket or not charge me since they didn’t do any work!!