Respected sir/madam,
I submitted an order online on 12/11/11, Kodak waited until 12/18, over a week after my order was placed to tell me it could not be fulfilled because they ran out. I tried to resolve the problem via live chat and over the phone. I was basically told I was out of luck. I asked to be sent a similar product for the same price, I was told no they could not. The replacement product I was offered was 3 times more expensive than my original order. The best Kodak could do was offer 25% off, which still is not even close to the same price. This was not my error, Kodak has horrible customer service. Plus my order was guaranteed to arrive by 12/23. Kodak please have some integrity and fix your mistake. I don\\\\t think it was unreasonable to ask for a similar product for the same price. If you\\\\re out of stock, keep your website up to date. Thanks to Kodak\\\\s delayed response to me, I cannot get my frames ordered from any website and still get them by Christmas. Thanks for ruining my holiday gift.