Respected sir/madam,
Today I purchased a box of the L\\\\Oreal Paris Feria Multifaceted Shimmering Color M32 Violet Soft Black Midnight Star. I loved the color on the box and it showed that it would color even the darkest natural color. I have medium to dark brown hair with gray at my temples. I have been coloring my hair at home since I was a teen, I am now 46, so I am pretty good at it. I have yet to have a color that didn\\\\t turn out as shown on the box. I wanted a purple black...I got burgandy brown. Not a bad color. I like it. Well I would since this USED to be the color I always used before. But I didn\\\\t pay for Burgandy Brown. I paid for a purple/violet black color. I followed the instructions as I normally do. I used the conditioner as your suppose to. I did notice after the application and before the rinse that the color was more Burgandy then I thought it should be. But since I haven\\\\t used this color before, I didn\\\\t know what to expect.\r\n\r\nI have thrown away the box and the bottles - did that before I rinsed and wasn\\\\t about go dumpster digging to get them out to look at the lot number on the box. So I am at a loss to explain or understand why the color on the box did not end up on my hair. The box was sealed, so I don\\\\t think there was any tampering at the store. I will admit that I did not look at the color on the bottle before I added it to the activating solution. I never do. I trust that the color on the box is the color I will get.\r\n\r\nThere is really nothing that can be done to fix it. What\\\\s done is done. The color will fade in a few weeks and I will try again. I color my hair about every 8 weeks or so. I will make sure that when I buy the next box I will check to be sure that the bottle in the box is the correct one for the color. And of course I will keep the box until after my hair is dried...just in case. I just wanted L\\\\Oreal to be aware that the color that I ended up with was not the color that was shown on the box. I did notice on your website that several people were commenting on the same thing under your reviews section. It seems that I am not the only person who has had issues with the color not being correct. It seems that there are others out there who expected Purple Black and got Burgandy Brown.