Respected sir/madam,
I have been a REGULAR Starbucks customer since approximately 2006. On average I have probably spent $150 per week at Starbucks since that time. I registered for their Rewards program and, even since registering my card, I have spent, at least, $200 that was not put on the card. In any event, CLEARLY the rewards email tells me that a latte drink falls under the free refills in a same store visit. Yet, when I went for my refill reward at the Starbucks inside the Safeway store in the 3000 block of East Camelback Road, Phoenix, AZ today, I was told by the Starbucks employee and manager that NO hot coffee or coffee drink is included, despite the email I have from Starbucks stating otherwise. It is ABSOLUTELY wrong and fraudulent for us to receive written statements from Starbucks and, then, at their store to be told tough luck.\r\n\r\nI want the Safeway Manager and the Starbucks manager at the store to receive a lesson in the rules. And, in fact, a friend of mine Shannon Kline, has run into the same type problems with iced coffee drinks. She was told at a different store that it only applies if you go to a \\\"corporate-owned\\\" Starbucks. That said, i suppose we have to try to discover which Starbucks are \\\"corporate-owned\\\" since that information is not provided at the Starbucks locations.\r\nStarbucks PLEASE EDUCATE your employees or provide your customer with BOLD PRINT DISCLOSURES SPECIFICALLY STATING WHICH STORES WILL HONOR YOUR REWARDS BEFORE YOU SUCK US IN!!!