Respected sir/madam,
I’m filing a complaint regarding the room promised to us by a carnival rep several days prior to the cruise, We were promised by upgrading from a regular suite to a grand suite for $400 charge it would have the same amenities only larger size. We were quite disappointed to find out after we boarded that it was a stripped down and set-up for handicapped with many amenities removed. We complained the 1st day to the ship guest services. They told us the ship was full and there was nothing they could do. We got lucky and in the middle of the cruise someone got off the ship and we were able to move to a regular suite, Carnival refuses to give us a reimbursement for $400, We did get $200 ship credit but we lost 1 day of our vacation complaining and changing rooms. I would like the other $200 back since the merchandise that was promised was not as described. We felt like we were lied to and sold something we didn\\\\t want. On top of it my wife is going in for surgery in a few weeks and the handicap room didn’t make her feel comfortable,