Respected sir/madam,
hi, i am one of the passenger affected by cancellation of X route.\r\nI have received a no-reply email telling me the above news and offer me 3 options but i need to wait for another no time specified email come to me to REALLY sort things out.\r\nI would like to choose option 3 which is book with the other airline with no additional cost but subject to availability.\r\nI have checked with MAS, they have seats available for me, for your info we are 5 people in total.\r\nNOW, when will i expect to receive the 2nd email to sort things out?as i m not afford to call air asia which is RM1.95/min?????is that possible by the time i received your email, there are no more seats and i will be forced to choose for option 1 or 2???\r\nI could see that by having a so called option 3(which also published in local newspaper) just a bogus option, to keep the company image.If air aisa is sincere, they will open a line for us to call or maybe allow us to make arrangement asap not ask us to wait without time specified until we have no option left???this is unfair\r\ni hope air asia could do it nicely really honest to your customer.\r\nthank you