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Jan
18
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Bad Customer Service: Pharmacy Clerk, Pharmac
Respected sir/madam,
A week before Christmas 2011 I went to the El Campo Wal-mart pharmacy to pick up my monthly prescriptions. I had been going their for years. There was a problem and the Pharmacy clerk was very rude to me. She lied to me about the status of my prescription, and then refused to go to the proper computer to check on the real status. She told me she would help me after she helped the next customer. When I got to the pharmacy there was one man being waited on, and I was the next in line. There was no one behind me for awhile then 3 women got behind me. They were all together. The Pharmacy clerk helped the people behind me and even went to the computer she refused to go to for me. I got angry. The pharmacist smiled. I called to find out who is over the pharmacy. The store manage put me on hold for over 20 minutes to locate the name and number. I hung up and called back. The Regional Pharmacy manage told me he would find out what happened and get back to me. He never did get back to me. I wrote him an email telling him I was disappointed in him and still never heard back from him. The store manager told me Wal-mart Pharmacies are not owned by Wal-mart.
Post by NativeTexasGal
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