Respected sir/madam,
Dear Sir/Madam,\r\n\r\nI wish to formally complain about the exhorbitant additional charge I was confronted with when I arrived at London Heathrow for my flight to Penang a few days ago. When weighed, I was told my suitcase was 4Kg over the limit, which, before that time had never been made clear to me at any stage. I was utterly shocked with the charge of £165.00, but had no choice but to pay it or commence emptying my belongings in the busy reception area.\r\n\r\nI explained that I was proceeding on a 3-month stay to Penang, which I do every year using the same suitcase and had never had problems before. However, that made no difference to your staff and I had no choice but to pay the additional charge, which is totally out of proportion to the extra weight involved and reflects very badly on Malaysian Airlines which I have used several times in the past for the same journey.\r\n\r\nUnless this matter can be resolved in a satisfactory manner I will have no choice but to fly with one of your competitor airlines in the future, which would be an unfortunate but obvious consequence.\r\n\r\nTaken from my ticket stub, my flight details were FARTHING/CHARLES 16JAN12 1/29 LHR PENANG, PEN MH1164 17 JAN, KUL MH001 16JAN (0232791245).\r\n\r\nI look forward to hearing from you.\r\n\r\nYours faithfully,\r\n\r\nCharles Farthing