Respected sir/madam,
We were given two free week passes to LA Fitness, so my boyfriend and I went in there to try it out. We were told by their head sales representative Brett W. of the fourth plain Vancouver, WA location that we could obtain the two free weeks or he could waive our membership fees and let us have memberships for both of us at the rate of $32.45 per month. He also said if we werent happy that we could cancel within 7 days and get our money back in full. He seemed genuine so we believed him and agreed. I should have never given him my card information. They charged us $60 for the first charge. We went in and asked why and they said that is the rate there. We immediately said we wanted to cancel and get our full refund back. He said we cancelled one day too late and that we couldnt get it back but we could use the gym for the rest of the month and then our membership would end. We were very angry but agreed. He gave us two slips of paper to send in to the main office by mail, which didnt even require signatures, why they couldnt do it over the phone is beyond me, but we sent them in immediately. One month later we get a call from Brett saying we have an additional fee of $32.45 to pay. We are baffled, we call corporate. They assure us this will not be taken out of our account and give us a complimentary month of membership. A week later my bank account says there is a fee pending to come out in two days out of my account. We are baffled, we call corporate. They tell me the money wont be taken from my account but they have no record of us cancelling. What they hell? We ask to speak to the manager, the girl says their phones are broken and they can\\\\t transfer calls, after a half hour of begging she finally transfers us to her supervisor. He tells us we are pretty much S.O.L. we asked to speak to his manager, he says he can\\\\t do that and then disconnects the call. We are still in turmoil. I go to my bank and cancel my debit card, my bank tells me they still have to authorize the $32.45. I can\\\\t believe this company. If anyone knows of a local class action lawsuit please contact me. PaigeMP1919@gmail.com