Respected sir/madam,
I called to order the two 10 inch frying pans. The lady tried to sell me a complete set for $300.00 dollars. I declined the offer. Then she offered me a 12\\\" pan for $19.97. I said yes to the 12inch pan. She then offered my anaodizing for the outside of the pans for $9.97. I said yes to the anodizing. Total sale with shipping would be $66.93. When my package arrived I received one 10inch pan. I called the tell them and was informed that they could send me the 12 inch pan becausue they could see from the shippping weight that I did only receive one pan. I told her I was supposed to get two 10 inch and one 12inch pan. She said I ordered the basic essentials set which is one 10 and one 12 inch pan . I told her I ordinally ordered the two 10 inch pan and the lady offered the 12 inch and I accepted. She said they couldn\\\\t sell the 12 inch pan seperately or to add it to the buy one get one free offer with the 10 inch pans. . They could only sell the 12 inch in the basic essentials set. I told her that the lady I ordered with didn\\\\t know what she was talking about. I asked for a RMA number to return the 10 inch pan and to reimburse me for the $66.93. I might call back and ask to have the recordered call played back to me to prove to them what I had purchased. I don\\\\t know if it will be worth my time. I don\\\\t like being misled like this.