Respected sir/madam,
I had a bill with T Mobile, because of a second phone I had gotten for a \\\\friend\\\\. That phone ran up a large bill and he never paid his part. the phones were disconnected. I worked long and hard to pay this bill, IN FULL, with a collection agency. That was in 2007. NOW... I am getting calls from a NEW collection agency, (with the poorest customer service I have ever heard) and they want their money NOW... and will not listen to the fact I have paid it. They tell me to call T Mobile, and T Mobile tells me, call the collection agency and complain to them, they will work with you. I have gone back and forth with T Mobile and the collection agency and neither one will do anything or listen to what I have to say. this so called collection ageny, when I said their customer service was terrible, told me \\\"M\\\\am. I am NOT into customer service, we collect Bills, not deal in customer service.\\\" ... wow, great !!!\r\nI will fight this to the end... I PAID this... but get NO help from T Mobile. I am beyond frustrated. where oh where did customer service go in this country ?