Respected sir/madam,
I have been a customer of T-Mobile for over 7 years. Approximately 5 months ago I started getting overcharges on my phone for Internet service that I never signed up for. I called T-Mobile and informed them that I never signed up for Internet service and after arguing for an hour- they agreed to reimburse me the additional charges and block Internet service for all four lines on the account. Since then- on all my invoices following my complaint- I still receive extra charges for \\\"Internet\\\" service and every month I call to complain. Two months ago I spoke to a rep and he acknowledged that they have been overcharging their customers and that we they are working 24/7 to credit all their customers the overcharges. This month- after receiving another over inflated bill I called again, They agreed to credit my $69.65 for last month\\\\s overcharge- but apologized that they cannot credit me the previous overcharges because it is too late. I expressed my rage over this statement and informed them that I would be cancelling my service in March after my contract is done. At that point they had the audacity to offer me a free month of service for all the inconvenience- but also informed me that by accepting this apologetic gift- my contract would be extended for 2 years!!! How insulting is that - I guess they thought that they were dealing with an idiot!! At that point I declined the offer and informed them that I would file a formal complaint against T-Mobile and I would definitely drop them as soon as my contract was up. It\\\\s a shame that a big company as T-Mobile would treat their loyal customers in that way.