Respected sir/madam,
I unfortunately purchased an auto policy from Stoprepairbills.com back in Sep. 2011. I read my policy and wanted to make sure I could submit a claim. So on 1/10/12 I called American Auto Shield (AAS) to ask the procedure. I was given a claim number and set out to get my car repaired. Unfortunately, it took 12 (1/22/12) days to find a mechanic that would accept their warranty. By then AAS informed me that my claim was now considered a pre-existing condition because it had been 10 days! After an hour on the phone and disputing the their claim. AAS then informed me my car had not reached the 1000 miles after the initial purchase of the policy! Again I protested and disputed the mileage and I was then told I was actually at 1000 miles on the date of service! AAS claimed I had to be at 1001 miles! Which was not included in the warranty. On 1/24/12, AAS requested all of my previous service records? When I asked the reason, they refused to give me one. On 1/25/12, I was then informed that AAS had used my service records to determine my actual mileage on my car and I was at 995.5 miles! a half mile short of 1000 miles and of course, they couldn\\\\t honor the warranty and pay for the repair! I asked to speak to another supervisor, and yep, he did his calculations and discovered by some method I was 40 miles short of 1000 miles, so they couldn\\\\t honor the warranty! (starting to see a pattern?) Nothing I submit qualifies for 1000 miles and they are still refusing to pay for the repairs!!! I went the Colorado BBB web site and saw the same complaints! This company is a SCAM!!! Do not PURCHASE a policy from stoprepairbills.com! They said they can not help me and informed me it may take up to two months to get my refund! Which will be prorated! I regret the day I purchased this policy!!