Epingo Not Customer Oriented Complaints

Respected sir/madam,
Company is not customer oriented please check out some place else Steve Langham President, ePingo.com is not customer service representative, it is worse he is the president of the company he is rude and did not seem to even want to help me out and told me this conversation is over with out even trying to give me options the post office lost my poster prints and his only option was to give me a 15% to make a new order that\\\\s incredible After spending more than $58.00 dollars, Steve if I where the owner of your company and you where the client i would contacted USPS and tried to locate the package if i could find it, i would have giving you a 50% discount to split costs in half and you would be a 100% satisfied customer. Customers Beware Steve Langham is there only to make money and not to help you out when there\\\\s a problem. Remember you win and you loose you give options to help your customer and the customer recommends you but when you only want to win you get these reviews i think that people so rude should be behind warehouse and not in the front of a company. Hi Steve hope you read this!

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phily8

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Posted: 07 Feb , 2012 by Steve Langham

This customer is not giving you all the facts. His order was placed on October 2 2011 and shipped to him via USPS Priority mail on October 5, 2011. On Jan 23 2012 the customer called ePingo to tell us that he did not receive his order. USPS tracking told him that a notice was left on his door Oct 7 2011 to come to the post office to pick up his package. I informed him that he should take the tracking number to the local post office and ask them to find his package. He was not happy with that answer and asked ePingo to print the order again and ship it to him free. I informed him that it was too late to claim lost or damaged shipment. That he had 30 days to report it missing after that we had no recourse to file a claim with the post office. I informed him that 120days after the fact is just too late. He did not like my answers and kept sending off emails asking the same question over and over. I could not do anything more for him than offer a discount on a new order. Not good enough. So I told him that this conversation was over. Since then he has posted half truths about http://ePingo.com Sincerely Steve Langham

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