Respected sir/madam,
I am very dissatisfied with AHS technicians AIR GO and AHS. On Dec. 30th Air Go Techs showed up and pulled out my heating coils and announced they would have to take the coils and see if they could get replacements. That was fine, I understand they can\\\\t have every part for every unit in the truck. Air Go said they\\\\d be back Tuesday. They\\\\d call first. Which they did. When they arrived the following Tuesday as they exited their vehicle the announced that they had bad news and good news and bad news. OK, what the news. Well, the bad news is that we could not replace the coils they are no longer available, good news is that I was up for a new unit, bad news you have mold in your air ducts. What? No I don\\\\t have mold. I protested my vents are clean as clean can be. I told them I wasn\\\\t asking them to stick their heads in the unit just replace it. They informed me that AHS would demand an embatement certificate. I\\\\d have to have a certificate of embatement before I got a new unit. What\\\\s that? It\\\\s a certificate saying you have mold or don\\\\t have mold. Where do I get one? Oh we can commend someone. And who pays for this. Oh, you do was their answer. I asked if I needed to write them a check for the $60 service fee and they said No. A few days later AHS called me and the rude person on the other end told me that yes I needed to obtain the certificate and pay for it. I stewed about this a day or two then called AHS Operations Dept. The lady was nice and I told her the story she told me that the techs were the ones asking for the embatement certificate not AHS but since they requested one then I had no choice MMMM sounds like a rip off to me and I asked her to send another company for a second opinion. Well guess what. In the entire Jackson, Brandon, Clinton, Terry, Madison etc area they had no other techs to send but those would be rip off artist want to be crooks AIR GO. I do not want AIR GO back in my house. She told me I could do a cash out. OK what\\\\s that? AHS would pay me and I could choose who every I wanted to put the unit in.\r\nOK great I\\\\ll have to get some estimates. I did I got 2 estimates. One for $2118 and I for $2400. I called AHS back. I was then told they\\\\d give me $561.60 for a 2 1/2 ton\r\nPayne (made by Carrier) unit. I told them that I had a 3 ton and that\\\\s what I wanted\r\nback in. AHS said Oh in that case we\\\\ll give you $9.69 more. WHAT!!! How can that be. It\\\\s what AHS pays for the unit and of that amount $195 was for the labor. WOW no wonder the techs were trying to jack me around. What they don\\\\t make from AHS they make up for somewhere else. Needless to say I chose to have a reliable company put in a new unit. I believe I made a great choice. AIR GO & AHS were going to piece mill me to death and there\\\\s no doubt that they were going to do a horrible half-ass job. On the day the new unit was installed AHS billed me the $60 service fee the Air Go techs had said No on. Now I know, that if I don\\\\t mail the $60 to AHS then AHS will hold back the approx $570 they are willing to pay me toward the new unit. Satisfaction Guaranteed... Yeah Right - With AHS don\\\\t count on it. Oh by the way the Company that put my unit in checked. I don\\\\t have mold in my air ducts.