Respected sir/madam,
I PAID FOR MY 2ND BOOK TO BE PUBLISHED THROUGH TRAFFORD. WHEN MY ILLUSTRATIONS & MANUSCRIPT WAS COMPLETED I SENT IT TO TRAFFORD VIA E-MAIL. THE PERSON ON THE OTHER END WHO WAS RESPONSIBLE FOR SENDING MY MATERIAL TO PRINTING. DID NOT SET UP MY BOOK CORRECTLY. THE ILLUSTRATIONS DID NOT MATCH UP WITH THE STORY LINE ON THE ADJACENT PAGE. ON SEVERAL OCCASIONS WHEN HE WOULD REQUEST MY APPROVAL TO SIGN OFF ON HAVING MY MATERIAL SENT TO THE PRINTERS. I INFORMED HIM I DID NOT APPROVE, EVERYTHING WAS INCORRECT. I ALSO ASK HIM TO LET SOMEONE ELSE HANDLE MY MATERIAL IT WAS APPARENT HE DID NOT KNOW WHAT HE WAS DOING, HE REFUSE TO GIVE IT TO SOMEONE ELSE & ALSO REFUSE TO LET ME SPEAK TO A SUPERVISOR. IN OUR LAST CONVERSATION I TOLD HIM NOT TO PRINT MY BOOK, AND TO SEND ME A COMPLETE REFUND. WEEKS LATER I RECEIVED ONLY A 25% REFUND. TRAFFORD REFUSED TO GIVE ME A FULL REFUND BECAUSE I REFUSE TO ALLOW THEM TO PRINT MY BOOK AS THEY SAW FIT. ALSO I FOUND OUT THE EMPLOYEE HANDLING MY MATERIAL WAS TERMINATED AS A RESULT OF THIS INCIDENT. TRAFFORD KNOWS THE WAS AN ERROR ON THEIR PART, AND YET THEY STILL THINK THEY DESERVE 75 % OF MY UP FRONT PAYMENT, AND THEY ARE ALREADY RECEIVING ROYALTIES FROM MY 1ST BOOK PUBLISHED THROUGH TRAFFORD.