Respected sir/madam,
The Mini Dish Network posted signs locally advertising a free laptop computer with new Dish service\r\n\r\nI ordered Dish service from a man named Troy, who I believe is the owner of the company, on October 6th and service was installed on October 8th.\r\n\r\nI was promised a laptop within 6 to 8 weeks. After 8 weeks I called about my laptop. Troy had me call his bookkeeper who told me they arrive in 90 days. I called Troy who told me that he tells everyone 90 days when in fact he told me 6 to 8 weeks.\r\n\r\nTwo weeks before Christmas I called to ask if it would arrive by Christmas. I was told that it would and I could count on it for a present. It did not arrive.\r\n\r\nAfter the 90 days were up I called again and informed Troy and his bookkeeper that I was considering filing complaints against them for false advertisement. I finally got a call back from Troy who informed me that my laptop was mailed to the wrong address. I asked for a tracking number from UPS showing me proof that was the case but nobody would call me back.\r\n\r\nAnother 3 weeks of messages and no return calls so I called again to let them know I would file complaints if I did not get my laptop and once again that was what it took to get a call back. Troy told me it was in the mail that day and I would receive it in 3 business days.\r\n\r\nAfter 5 business days I left another message that I would file my complaints in the morning if I did not get a laptop or tracking number. Troy sent me a very nasty text message where he states that it is on its way and how he would never lie to a customer. He then called me an idiot, told me that he originally told me it was on its way to get me to go away and told me to do whatever I had to do.\r\n\r\nHis bookkeeper then called me and informed me she had not sent it as per Troy who asked her to deliver it in person, so he actually did lie.\r\n\r\nI ended up driving to Washington state to pick it up myself and it wasn\\\\t even a laptop. I was given an Android powered mini book.\r\n\r\nI believe it was false advertising for the Mini Dish Network to advertise a free laptop computer and give out an android that only runs applications like your smart phone.