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July
7
Nokia Send Email
Poor Quality and service
Respected sir/madam,
URGENT & IMMEDIATE 5 July 2009 Dear Sir/Madam, Subject: Complain regarding NOKIA customer service at Celltel show room, Deira I want to draw your kind attention to a recent incident, where as a customer of NOKIA product, I was extremely dissatisfied by the quality of the product and services provided by your company. Considering the severity of the case and its implication on NOKIA /Celltel reputation risk, I thought of bringing the case to the kind attention of your office. In summary, the following incidence took place: 1) On 15 June 09, I purchased one NOKIA-5130, Express Music, mobile from Celltel Nokia showroom in Deira, vide invoice no: 786 /295218. 2) I approached M/s Celltel on 17/06/09 for complaining for my handset .One sales man told me Manager Mr.Adam not there. You can come tomorrow 3) I went to Celltel with my NOKIA handset on 24/06/09 and I spoke to Mr.Adam in show room .He advice me to leave the handset in service counter. As I complained that the signal reception is very weak and no long life for battery charge. 4) One technician told me he will call after 3 days but he didnít call (Pls.note he doesnít have time to speak or explain to customers.) 5) After several follow up over phone, nobody answered to my phone calls at the showroom. Finally I had to go in person, to take my product on 28/06/09. 6) Again I approach Celltel due to the same problem and again one sales man told me Manager Mr.Adam is not there, you can come tomorrow (02/07/09). 7) I went again 04/07/09, after so many discussion and promises I have given for service. Now the handsets with M/s Celltel.I donít know how they are checking the unit. Anyway when I am observing this it is not working properly .Also I have one doubt if Mr.Adam not there the customers are not getting service..? . So I request you to kindly findout a solution either refund or replacement as early as possible. As I am loosing my valued customer due to this. Whilst the money involved in this incidence may be trivial to your company, however the incidence and Nokia / Celltel attitude towards customer service should not go unnoticed by the senior management, hence I am bringing the matter to your attention. I would appreciate your immediate response to the subject matter. -- Thanx & Rgds. Mohammed Ismail . 050-2816606 mohammedismailkh@gmail.com
Post by Mohammed Ismail
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