My husband and I purchased a vehicle from Gateway Chevrolet in Chicago, IL. They processed the auto loan through Drive Financial. We were making the monthly installments on time. Then something tragic happened to me, my husband passed away a few months after we purchased the vehicle. I still was making the payments on time unti October of 2008 when I lost my husband's life insurance in the stock market plus I did not have a job at that time. Then I got a job and was only getting anywhere from 18 hours to 22 hours a week which is very hard to pay you bills with. Then a few months after that I was offered a job somewhere else which was better than the 18 to 22 hours a week. I would send Drive Financial my paycheck on the 15th of the month and I would let them know that I was sending them the money and told them that I would send it via Western Union so that they would receive it within in 15 minutes. Then I would call and give them the MTCN #. After they receive the payment I would start receiving the phone calls, not only receiving the phone calls but they would ask for my husband, in which they knew that he had passed away. I asked them is it in the notes that my husband passed away and they would always say yes. I asked them if there is anything that they could do to lower my payment for me and they said that there is no way for them to do anything like that. They suggested a 2 month extension and I said okay that was in January, 2009, they said that you can only get a 2 month extension every 6 months and I said I understand. I am trying to do the best that I can with the funds that I have. I just asked them again if I could get a 2 month extension and they said they would put it through. I called to find out if it went through and they told my that it was declined. I asked why it was declined they said that you are only allowed an extension every 6 months and that I have had 6. I said I only asked for 2 how can I have 6 when I knew that you could not get it for 6 months. This company is not a very good company to be dealing with the public. They are very rude towards the consumer especially when you are trying and sending them as much as you can. I am actually sending them $500 on the 15th of the month even though my monthly installment is $635 at least I am sending way over half. They do not call you once a day they call you 6 to 7 times a day. Not only do they call you they call the references that you put down even though you have been in contact with them. I warn every consumer out there STAY AWAY FROM DRIVE FINANCIAL WHICH ALL OF A SUDDEN CHANGED THEIR NAME TO SANTANDER. THEY ARE RUDE TO THEIR CUSTOMERS AND THEY HARRASS YOU EVEN THOUGH YOU ARE SENDING THEM MONEY.