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Poor Customer Service
Respected sir/madam,
Fandango is perhaps the worst run company in the history of mass entertainment. Apparently buying tickets for a 12:35 am showing on Saturday July 21st REALLY means you are buying tickets for 12:35 am on Sunday July 22nd. The confirmation email sent clearly stated 12:35 am Saturday July 21st 2012 as the date of the movie. Furthermore, their customer service reps will then proceed to fight with you. Their level 1 representative lied about what information my order confirmation provided stating that Sunday Morning was printed on the email and confirmation page. Their supervisor then explain that Ishould understand the inner workings of theater operations because I would have known when my movie was actually playing.No compensation offered beyond a refund for putting their customer out and ruining an enjoyable evening. Let this be a lesson, for want of a silly $5 credit on future purchases, Fandango has permanently lost this customer and hopefully any other customers I can persuade.
Post by Jlockett
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