Been with BofA for 11 years. At the time of this complaint I have decent credit, a BofA Platinum card, and the means to cancel them immediately. I told them of a scam I had been involved in and they demanded payment for the scam without researching anything. After telling them it would be returned on my card shortly, they still demanded payment, but the worst part is, the payment was only $15.
I demanded to speak to a supervisor and she was equally as unpleasant. Her management skills were to make the customer feel defensive. She attacked me for not paying a bill I did not know I had (luckily I logged in to find out I was scammed). She lambasted me for being, get this, 3 days late. I, in turn, told her she just lost another Platinum card customer. I'd rather put my money in a pillow case.