This company charges my credit card for $72.21even if I did not receive a kit. I ordered the kid online last march 25, 2009 for a fee of 1.97 for the shipping and handling of the kit. April 6, 2009 I called because I did not receive my kit and I spoke to an agent named Melanie that it was sent March 27, 2009 and I should allow sometime for it to be delivered like 7-10 business days. I have never heard nor receive any kit from them since then . I did not expect that they will charge me since Melanie told me that the trial period of 10 days will start when you receive the kit ( CD ) . I have not heard nor receive a kit and I have forgotten about it already just today while I was checking the charges in my credit card I saw a charge which I could not really identify. Called the bank and the person that the bank was talking to check for the charge was very rude and kept on saying that they cannot refund it cause its over the trial period and said that I cancelled it last april 4. At that time I did not recall anything and the line was cut. Tried checking my Log Book and true I called April 6 2009 for follow up which I mentioned earlier I was told by the agent named Melanie that I should wait for it to come. I never remember of cancellation. So I aclled the number given to me by the bank and the same story people are rude and insisting that i get charge yet they cannot prove to me that they sent me something by mail which. The agents are not known to the next agent when you call..they ghave a call center which is based in the Philippines and one agent said they are based in Costa Rica. I was given different numbers to call and the last 2 agents told me that they will process the refund and I should see an email in the next 20 minutes ...Never happened. Please help get this operation to an end as you can see there are already hundreds of us victimized here with just about the same complaint. Let the perpetrators of this scam/fraud pay their dues. Be happy to hear your positive response. [Complaint comments] Comments [Complaint country] United States