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Will not use Sears for anything again
Respected sir/madam,
Our bathroom remodeling is taking more than 5 months. Sears hired an incompetent plumber who messed up the plumbing, but when we complained about drainage problems, sewer backup, failed city inspection due to his poor job, Sears sits on each issue for months. It just does not return phone calls or emails for weeks and months.\r\nIn the meanwhile, its collection department was threatening us, with letters and phone calls, for a full payment when the job was not even completed. Their reasoning: \\\"It\\\\ll be 99% completed when we visit the next time\\\". The contract clearly says we pay in full after the job is COMPLETED. It took us repeated complaining to their customer service to stop the unreasonable demand.\r\nWhat adds more, their contractors missed appointments twice already, with no explanation, and I have no idea when this whole project will be done. We are sick of sending emails with no reply. We will never use Sears for anything again, and we are spreading the words to people we know. DO NOT HIRE SEARS FOR ANYTHING. YOU WILL WASTE YOUR TIME AND MONEY.
Post by Rotten cherries
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