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Respected sir/madam,
What started as a simple changing out of a hot water heater turned into a complete nightmare. The employee at Lowes gave us all the wrong materials & wrong information. When we tried to return the materials that we didnt need we were met with rude & short tempered returns employees. After spending a lot of money on pieces we didnt need, we were returned $10.00 and that was it!!! Even WITH the receipt. This is not the first time Lowes Employees have assisted us with wrong information & sold us materials we didnt even need. I went to Rhueland supply today in Concord & in 10 mins had every thing I needed & after arriving home it was installed within 20 mins. Mind you I had already made 4 (FOUR) trips to Lowes. As we do a LOT of remodeling, Lowes is going to loose a very large chunk of change when we take our business to Rhuland supply & HOME DEPOT. This is the LAST time I will depend on Lowes under trained sales help. It would serve Lowes well to train their employees in CORRECT customer assistance & most definitely MANNERS in general.\r\n
Post by Razorx Muse
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