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Duplicate order, billed twice
Respected sir/madam,
NOT HAPPY. I booked flowers through the The Delta American Express shopping for Pro Flowers and never received a confirmation. When the flowers didn\\t show up and I received no confirmation I call PRO Flowers who said they had NO order. So I went back and placed it again and even paid for same day delivery. This time I got a confirmation number. Only today I find out from the person with the birthday that they received two arrangements. I called Pro Flowers again and they now directed me to Pro Flowers Florist Express and they were the ones with two orders and REFUSE to credit me. GUYS link your systems. You just screwed me for $160 because your right hand isn\\t talking to your left hand. I hope your customer sat scores reflect this.\r\n1. didn\\t receive confirmation on first order, when call PRO Flowers they say no order and it doesn\\t occur to them to refer me to their florist express arm. 2. I then place order again and get confirmation. 3. Now person gets two arrangements and I am out $160.
Post by Labbott
1 Comments and Trackbacks (Add your Comments)
Posted: 01 Sep , 2012 by Steve K  
We at ProFlowers already offered yesterday to make it right and ensure that you were refunded for the duplicated order. We understand that a set of unfortunate circumstances and a miscommunication between you and the customer service agent created a unique problem where you received two orders, and understand that can be frustrating.

Regardless, the offer to refund the charges for the duplicate order still stands if you are willing to call me or email me and let me know what your order numbers were.

Steve K
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