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Sep
21
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Horrible service and rude!
Respected sir/madam,
I currently have a baby registry with Babies R US and am expecting my first child in 11 weeks. I am extremely upset by the customer service I received from the BRU store and UPS when delivering an item. A shower guest ordered a dresser off my registry and had arranged for it to be delivered to my apartment. When I registered for these items, I was told they would be delivered to my apartment to the location I wished. I had called UPS and arranged with Kristin and Scott to have the dresser delivered between 11-1 on Tuesday September 18. The shipment did not arrive until 2pm and when it did, was told that they could only leave the dresser downstairs and NOT assist in bringing the piece upstairs to the apartment. As you can imagine, this created quite a problem as the piece weighs almost 200 lbs. With 11 weeks to go before my child arrives, worrying about the delivery of her nursery items and how to maneuver them should be the last thing on mind. Additionally, when someone has been generous enough to spend hundreds and hundreds of dollars on a gift for me, this should not be the way the transaction is handled. I am appalled and disgusted with the BRU company and its customer service. I will most likely buy the matching crib from them because I have no choice but after that will remove my registry and never shop with them again. This is extremely disappointing as this is supposed to one of the greatest times of my life and I am wasting my time writing about Babies R US.
Post by Lissa428
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