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Failure in Delivery with No refund!
Respected sir/madam,
After comparing a lot of flowershops with delivery service, I ordered a bouquet of flowers at PICKUPFLOWERS.COM to be delivered in Ulm, Germany a couple of days ago (ORDER:01183222) and in the delivery date I received an email stating that the address was wrong or that the receiver was unknown at the address. I used the 24/7 live chat to see what happened since I recheck and all the details given (name, address, telephone numbers of receiver and sender) were correct and the receiver. The person of the chat told me to wait since he will contact his partner at Germany to see if we can picked up the order at their shop since my order only could be received that day.. During more than an hour of no help from PICKUPFLOWERS.COM I called DHL in Germany and a friend of mine went to ULM DHL warehouse to see if the flowers where still there to be picked up... The guy from PICKUPFLOWERS customer service didnt help me out on anything! After more than an hour of waiting he told me that the name of the receiver didnt was on the DOORBELL so that is why they couldnt deliver& the only solution was to re-schedule the delivery date and that I would have to pay the 50% oof the bouquet price+delivery fee... this was so stupid! since they had the receiver telephone number on the details, the receiver was actually on the address and they had my telephone number too! they didnt care about my urgency and the special of this delivery was! eventhough they have the SATISFACTION GUARANTEE policy of refund or replace if not satisfied... they didnt wanted to refund me anything! ..really, I highly don´t recommend this company!
Post by Yoana Alonso
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