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Oct
6
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Unreliable Service
Respected sir/madam,
I brought 10 winter jackets and 16 pairs of snow pants into be washed and dried on low heat. We used to live in Alaska so we had a lot of winter clothing that was worn everyday indoors and outside. I brought it all the winter clothing in on October 1st and was guarenteed it would be done October 3rd or the whole service is free. I went in on October 3rd at 3PM and was told that all the winter clothing is being put through 6 washer and dryer cycles. It was on it\\s 5th dryer cycle when I came in. They told me that they couldn\\t use a low heating setting because the winter clothing is too thick for low and that they had to upgrade the heating cycle to high heat. When I finally received them back October 4th they told me that the \"it\\s free\" policy doesn\\t apply to my order because they had to upgrade the order to more cycles and different settings. They shrunk a majority of the winter jackets and shrunk 10 snow pants but also burned 6 of them. They told me that the burned snow pants probably couldn\\t take the hot dryer cycles for 3 hours each.
Post by Andrever
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