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July
18
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Untimely Service
Respected sir/madam,
Is there ANYONE who actually gets a Sears service person during the early part of the ridiculous 4-hour service window they force you to accept? We were given a 1pm to 5 pm service hour window for repairs to our Kenmore clothes dryer. At 5:25 pm the serviceman finally showed up. No advance call to say he was going to be delayed, no nothing! He was with us 5 minutes when he said he was missing a part - he should have had it, because we'd described our model and the exact problem ahead of time - and would have to make another visit - with another 4-hour window. We have had PLENTY of other companies that (1) provide a shorter window, (2) will call to provide a "best estimate" of the earliest they'll actually be there, and (3) will call if they're running late. Sears does none of the above. It's as if they just don't care! We generally like Kenmore products, and it's a shame that the one thing that really causes us to reconsider is Sears' ABYSMAL customer service when it comes to service calls.
Post by rolfdenver
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