Sears complaints | Scams, Frauds and Reviews.
Recently Posted Complaints
Sears Send Email
Untimely Service
Respected sir/madam,
Is there ANYONE who actually gets a Sears service person during the early part of the ridiculous 4-hour service window they force you to accept? We were given a 1pm to 5 pm service hour window for repairs to our Kenmore clothes dryer. At 5:25 pm the serviceman finally showed up. No advance call to say he was going to be delayed, no nothing! He was with us 5 minutes when he said he was missing a part - he should have had it, because we'd described our model and the exact problem ahead of time - and would have to make another visit - with another 4-hour window. We have had PLENTY of other companies that (1) provide a shorter window, (2) will call to provide a "best estimate" of the earliest they'll actually be there, and (3) will call if they're running late. Sears does none of the above. It's as if they just don't care! We generally like Kenmore products, and it's a shame that the one thing that really causes us to reconsider is Sears' ABYSMAL customer service when it comes to service calls.
Post by rolfdenver
More Sears complaints
Post your Comment
Your Full name:
Your E-Mail adress:
Your E-mail is invisible to others
Your attitude for Complaint:Agree Neutral Disagree
Comment text:
Confirmation code
Not a Mamber Yet ? Register
Follow Us
Follow merareviewcom on Twitter
Consumer Complaints | Submit Complaint | View full list of Companies | Latest Complainzts | About Us| Terms And Conditions | Contact Us
If you have any constructive thoughts, creative ideas, or reasonable offers, please, contact us immediately via E-mail