Respected sir/madam,
I have recently purchased over $5, 000.00 in appliances from Sears. On a recent purchase I paid for a new Kenmore Elite washer and dryer. They were top of the line and EXPENSIVE. I then, stupid me, added on a five year warranty. Let me begin by saying, that was a waste of money. If Sears has no better service than what I have experienced, there will NOT be a Sears in five years. I have waited over 5 weeks for my washer and dryer to be delivered. I have even taken time off of work to be at home to accept delivery. They do not have my items for delivery each time I call at my scheduled time. I have called several times to lodge a complaint. I am now paying interest on items, I don't even remember what they look like. What's worse, my father told me to go with Home Depot and I assured him Sears service was top of the line. If this is not resolved, I promise I will make it my personal drive to send every client I see on a daily basis, to The Home Depot or even Lowe's. I just want my items I ordered. I cannot believe this happened.